About Us
Our Style & Fit Promise
At JD Williams we make sure all of our clothing fits to flatter, and we fit all our garments on models in a variety of sizes to ensure our pieces make you look and feel fantastic. We won’t compromise on our commitment to providing stylish, trend-aware fashion for women of all shapes and sizes. Proud to lead the way for plus-size fashion, we’re dedicated to quality, value for money and excellent customer care. From young to old, we offer something for everyone and embrace and celebrate the individuality of our customers.
Want to find out more?
Ethical Trading
We’re proud to be part of the ethical trading initiative, which looks out for those who make our clothes and helps improve their working conditions.
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VIP Club
Are you on the list? Our exclusive VIP club is available to the top tier of our customers, offering exclusive benefits, treats, competitions and an VIP-only online area.
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Personal Account
Spread the cost with our personal account, designed to help you choose the payment option to suit you.
Find out more »
J D Williams & Company Limited is part of N Brown Group plc.
Click here for vacancies within J D Williams
If you have any other queries, please contact us:
J D Williams & Company Limited
Registered office: Griffin House, 40 Lever Street, Manchester, M60 6ES. Registered in England.
Registered in England
Number: 00178367
VAT registration number: 148 8796 03
J D Williams & Company Limited is authorised and regulated by the Financial Conduct Authority. Firm Reference Number: 311618.
Delivery
If you are a new customer and want to know a little bit more about how much you might pay for our convenient delivery services, you can find out with our guide below. Please note, these are our standard delivery charges - your individual delivery charge will be presented at checkout each time you place an order
Standard Delivery £3.50Our most popular option
Happy to wait? Great for when you're happy for your items to arrive within 3-5 days
Nominated Delivery £6.50Choose a day to suit your schedule
Want to know when your parcel will arrive? State your desired delivery day and get your items delivered to an address of your choice.*
*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.
Next day Delivery £6.50Need it in a hurry?
Order before 9pm and get your items delivered the next day to an address of your choice*
*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.
Click & Collect FREE Click & Collect available on orders over £40
Free Click and Collect to Hermes parcel shops when you shop online, for orders over £40*
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Have your parcel delivered to one of 5000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. You'll be notified of your parcel's arrival by a text message and email. You'll also receive a unique PIN code to confirm your identity. Please bring this PIN with some photographic ID (such as a passport or driving licence) when you call to collect your parcel. An easy & convenient service that's safe and secure at no extra cost! They also process returns. *Free delivery to ParcelShop may be available on orders £40 or over, subject to status and excludes certain products such as large items. If this delivery option is available to you it will be shown to you during checkout. Further details available on request.
Find your nearest myHermes ParcelShop »
Sunday Delivery £6.50There’s no rest for the stylish!
We are able to offer Next Day and Nominated Delivery on a Sunday on orders placed up to 12pm on Saturday in certain areas, depending on the items you are ordering and your selected delivery location. You can choose a preferred time slot either morning (up to 1pm) or afternoon.*
*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.
Supplementary ChargesFor the bigger items
Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge. This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.
Easy Returns
By CourierArranged at your convenience
There are 3 ways you can arrange a courier to collect your returns;
- 1. Arrange a collection via our website – log in and click on ‘my account’ then ‘arrange a return’ and follow the instructions
- 2. Telephone our Enquiry Line and follow the simple steps.
- 3. Call the courier directly if their number was left with your parcel
At the Post OfficeDrop off at your local branch
Tape the Royal Mail returns label securely on your parcel and return to your nearest Post Office.
VIA myHERMES PARCELSHOP
Open 7 days a week
myHermes ParcelShops are open early morning to late at night, 7 days a week. Take your securely sealed parcel complete with returns address clearly displayed and drop off at your nearest myHermes ParcelShop.
Find your nearest myHermes ParcelShop »
Find out more about Hermes Parcel Shops »
24/7 Parcel Lockers
Return goods any time of the day or night
Return your parcel through a national network of fully automated parcel lockers that are available 24/7. Simply print a label, attach it to your parcel and drop it off at your preferred locker at a time that suits you.
To find your nearest InPost Parcel Locker, print your returns label & track your parcel visit our page here.
For more information about how to return, please watch our handy video here
Returns on Promotional Products3 for 2, buy one get one free etc
If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal.
See our terms and conditions for more details.
Return Receipts +Don’t forget your receipt!
However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.
FAQs
Why haven’t I received my order?
Most of our items will be delivered to you within 3 to 5 working days (this excludes weekends).
Some items may take a little longer to arrive, especially those that come directly from the supplier (you would have been informed this when you placed your order).
If you feel that your item has not arrived within the expected period please Contact Us.
How much do I have to pay on my balance?
If you have a balance outstanding on your Personal Account, you will receive a statement through the post every 28 days. Your minimum payment is shown on your statement along with the payment due date. You can choose to pay the minimum payment on your account, or you can pay your balance in full. The choice is entirely yours. You can check your current balance anytime by clicking on Your Account and then choosing the option of Account balance and Payment.
Have you received my returned items?
You can check if we have received your returns online with Your Account services. If you click on Your Account you will see the option Account transactions, just click on this option and you will be able to view your received returns in seconds. Please allow up to 14 days for your returns to show.
Where do you deliver?
We are able to deliver goods to anywhere in the UK. Unfortunately we cannot deliver to addresses outside of the UK or to BFPO addresses.
Can I cancel an order?
Providing your order has not been prepared for despatch you can cancel your order by contacting us or calling our customer services on 0345 071 9018.
Click here to read our cancellation terms »
Can I use my own packaging to return items?
Yes you can use your own packaging to return items. Please ensure you provide us with your name, address, account number, the reason why you are returning the item and the receipt.
Please keep a copy of the receipt for your own records.
You can request a returns label from us.
Why haven’t I received email confirmation of my order?
We send out email confirmations as soon as we receive your order. Please check that you have given us your correct email address (the address we hold can be viewed in the ’Your Account’ section). If this address is correct, please allow 24 hours before contacting us as the email may have been delayed, for example by problems with your email provider.
How can I make a payment on my account?
You can pay your account online, over the phone or by post. To pay online, simply sign in to your account on the website and select the ’Your Account’ link, then click ‘make a payment’. You can then pay online instantly using a variety of debit and credit card.
Is it safe to shop online?
Shopping online with us is safe, and we take the utmost care to ensure your personal details remain private. When you enter the checkout process, the sign-in process, or the account management area, you are taken through our secure server. Our secure server encrypts all of your personal information including your credit/debit card number, account number, name and address, and all other personal information, so that it cannot be accessed or read as the information travels over the Internet. You can therefore remain assured that shopping with us online is safe and secure.
Our site is also ISIS (Internet Shopping Is Safe) verified by the Interactive Media Retail Group (IMRG).
Our site is also Verified by Visa and MasterCard SecureCode compliant. They are two systems that help combat fraud by providing greater protection to our customers when they shop online. Both operate in an identical manner - one applies if you using a Visa card and the other if you are using a MasterCard or Maestro branded card to pay for your online transaction. Further information about Verified by Visa and MasterCard Securecode can be found by clicking on the links below:
If you prefer not to send your credit or debit card number over the Internet, simply call us on 0871 231 2000 (Calls cost 13p per minute plus your phone company's access charge) or contact us for more information.
How do I unsubscribe from your emailing list?
If you no longer wish to receive details of our special offers and promotions, there is an option to unsubscribe at the bottom of every promotional email you receive from us.
Why can’t I find an item number?
From time to time certain items may sell out, and in these cases we will remove them from the websites. However, if we receive new stocks of the item, we will make them available again, so it can be worthwhile searching for the item again at a later date.
Why isn’t the website working properly for me?
On the rare occasions that you may experience a problem when using the website, please contact us with as much detail of the problem as you can - any error messages that were displayed, as well as your browser type and version, are especially useful and will help us investigate the problem quicker. We will then contact you to advise you of our findings and how to overcome the problem.
Why won’t the website accept my address?
Please double check the details you have entered are correct, especially that the postcode and the street name have been entered correctly.
If you still have difficulties, please contact us with your account number and address details and we will be happy to make the changes for you.
What happens if I forget my password or account number?
If you forget your password or account number, you can request a reminder of these details to be emailed to you. To do this, click the ’Sign in’ link to go to the sign in page. Underneath the normal sign in area, there are links titled ’Forgotten Account Number’ and ’Forgotten Password’. Click the relevant link, fill in the details on the next page and click the ’Sign In’ button. You will then be signed in to the site (with restricted access to account management areas of the site) and we will email you a reminder.
How can I use the promotion codes that I have received through the post/email?
Do you have a promotional code you want to use? It is really easy. When you are on the ‘Shopping Bag’ page, promotional codes can be entered in the ‘Add Promotional Code’ box. Selecting the ‘Apply’ button will present the details of the promotional code. You can then select the ‘Add to Bag’ button to add the discount / free gift to your bag. Your Promotional Code will be four letters followed by a number. The Promotional Code will have an expiry date and can only be used once.
Do I have to set up a personal account to shop with JD Williams?
In order to place an order with us, or to use the account management features, you will need to sign in to the site. You can either sign in with an existing account if you have one, or you will need to create an account.
If you create an account, you can choose to take advantage of our credit facilities in order to spread the cost of the payment for the goods you order. If you prefer, you can choose not to use the credit option and instead pay for your purchases using your credit or debit card as you place your order. If you choose to spread the cost it will cost you more and take you longer to repay what you owe.
Where can I read your Terms & Conditions?
Useful Info
Terms & Conditions
Site Map
Legal
Legal Notice
The goods and services featured on this website are only available to persons resident in the UK and J D Williams & Company Limited will not accept orders from outside the UK. All orders are accepted on the basis of the terms and conditions set out in this website and on the condition that English Law and the exclusive jurisdiction of the English Courts applies to all such accepted orders.
Pricing Policy
Our Sale Pricing Policy
We always strive to bring our customers the best possible offers and deals whilst ensuring to operate fair commercial practices without misleading our customers.
Where we detail price reductions on our web-site the following pricing policy shall apply:
The "WAS" price shown next to an item on this website is the highest price at which the item has been offered for sale in the last 12 months by us or one of our other brands (details on request). Some items have been offered for sale at a price lower than the "WAS" price during the last 12 months but, unless otherwise indicated, the "NOW" price shown is the lowest price at which the item has been offered by us. Details of intervening prices are available on request. In all cases the "WAS" price will have applied for a continuous period of 28 days or more.
Please email Customer Services should you require further information.
Our Use of Cookies
Introduction to Cookies
What are Cookies and how are they used?
A cookie is a small file containing letters and numbers that can be stored by your browser on your computer's hard drive. They are created when you access certain websites. Cookies collect standard Internet log information and visitor behaviour in an anonymous form. They allow a website to recognise users when they return to a site. You can be assured that shopping with us is safe and secure.
We use cookies to monitor usage of this website. By using cookies we can see the products and services you are interested in when you browse this website, which enables us to personalise your visit and make it more user-friendly, for example by allowing us to save your password so that you do not have to re-enter it every time. We use specialised 3rd party analytics partners to gather certain information about how you browse, search and buy from the site. To do this cookies are placed on your computer that collect information on our behalf. We use this information to constantly improve our services and your shopping experience. Our partners analyse the data collected, which is then passed back to us via a secure connection. Our contract with our partners prohibits them from using any of the data themselves. Password and credit card information is not collected by these specialised analytics partners.
Usage of certain cookies on our site is essential to it working fully. A number of important parts of this website will not function if cookies are not enabled.
You can also visit www.allaboutcookies.org for more information.
What Cookies are used on our site?
A number of different types of cookies are used on our site.
Please see below for the category types, associated cookies are and what they do.
Cookies needed to shop
A number of cookies used by us are necessary to enable you to use the basic pages of our website and carry out a purchase.
JSESSIONID |
The cookie stores the website session ID meaning that the session and activity associated to the session can be identified. Nothing on the website would work without this. |
secureToken |
The cookie enables you to access secure pages on our site. Without this any secure content such as signing in and checking out cannot be completed. |
Cookies to enable key functionality
In addition to cookies required to use basic functionality, further cookies are needed to help you use functionality we consider as very important on our website.
titleCookie |
This enables you to use our share bag facility in order to shop across different websites. |
AccountRef |
This is needed so you can use our automatic sign in facility and verify your sign in. |
3rd party Cookies
There are a number of cookies we use that we do not own or control. The company in question controls how their cookies are set.
Mastercard
AddThis
IMRG
Shopzilla
Autonomy
Google
Coremetrics
Celebrus
Channel Advisor
DoubleClick
Rich Relevance
WhichSocial
Mipso
Monetate
ThreatMetrix
|
Various cookies are used by the list of companies listed that are needed to perform various tasks such as displaying secure images, tracking customer behaviour usage and statistical gathering. |
Cookies to present targeted advertisements
In order to present relevant adverts we think you may be interested in, certain cookies are used to facilitate this. These are detailed below.
Id,
ysm_bbk1IDOHDOHM6GV3LGRT7L8RBF1FIG |
These cookies are used to track DoubleClick campaign activity that we operate via pre-site paid search advertising and post-site targeted adverts. |
Controlling the use of Cookies
To get the most out of your experience with using our website cookies should be enabled. Most web browsers are automatically set to accept cookies with the standard installation settings. If cookies are not set to work on your browser the result could mean the performance of this website will be affected and will also restrict your usage of this website which may mean you are unable to buy anything from us.
You are able to check to see if cookies are enabled specifically for PCs by doing for following for each browser type:
Microsoft Internet Explorer versions 7.0, 8.0, 9.0, 10.0
- Click on "Tools" at the top of your browser window (use the cog icon in IE 9.0 & 10.0) and select "Internet options".
- Click on the "Privacy" tab
- Under the Settings section check the level is set to Medium or below, which will enable cookies in your browser.
- Settings above Medium will disable cookies and could cause the site to function not as we would expect.
Google Chrome
- Click on the spanner icon found at the top of the browser screen.
- Now choose "Settings".
- If not already chosen click on the "+Show advanced settings" link at the bottom.
- Just under the Privacy section click on the "Content settings..." button.
- You now have a choice to either disable all cookies by ticking "Block sites from setting any data" or disable only 3rd party cookies by ticking ?Block third-party cookies and site data?.
- Click on OK to save the changes.
Mozilla Firefox
- Click on "Tools" at the top of your browser window and select "Options".
- In the popup window select the "Privacy" option.
- Now under the History section click the drop down box alongside "Firefox will:" and then choose "Use custom settings for history".
- You now have a choice to either disable all cookies by unticking "Accept cookies from sites" or disable only 3rd party cookies by unticking "Accept third-party cookies".
- Click on OK to save the changes.
Safari
- Click on the Cog icon at the top of your browser window and select the "Preferences".
- Click on "Security", then check the option that says "Block third-party and advertising cookies".
- Click "Save".
Any other browsers not mentioned including Smart Phones, Tablets and Macs
If you use a browser not mentioned above or a mobile device such as a smart phone or tablet please use either their help section or own website to check the cookie settings.
As mentioned previously we use specialised 3rd party analytics partners. One of our analytics partners is Coremetrics. You can opt out from having your data collected by Coremetrics. A further analytics partner we use is Celebrus. You can opt out from having your data collected by Celebrus.
Advertising Cookie use on other websites
By using cookies on our website, we are able to see the products and services you are interested in when you are browsing it. If you later view certain selected third party websites, we are able to provide advertisements relating to those products and services that you are interested in. A company called Criteo provides this service to us. Criteo do not obtain any personal information about you. The advert could appear in different formats such as this example:
Our aim is to present to you, relevant products at a competitive rate via the third party. If your decision is not to display this type of advertising you are able to opt out of this service either by 2 methods. Firstly by clicking the "i" symbol found in the corner of the actual advert or secondly visiting the behavioural advertising website. Here the site will run a check to see what your current cookie status is set to and how to change that status. Also the website gives you information specifically around how advertising works online.
Both these methods will set your browsing device. If you decide to remove all your browser information including cookies the adverts will appear again as the information will have been lost.
Email Sign Up
Contact Us
As a customer you are important to us, and we would like to hear what you think. Whether you would like us to answer a question, offer shopping advice, or simply respond to a comment or suggestion, we are here to help you.
But we may have already answered your query in our Help & FAQs section - where you can find a wide range of Frequently Asked Questions and First Visit instructions.
Please select the category that best describes your enquiry from the list below. This allows us to make sure your enquiry goes to the correct department and allows us to reply as quickly as possible.
You can also email us directly using 'general.enquiries@jdwilliams.co.uk If you have an existing account please include your customer number within your email.
Outstanding Orders
For enquiries concerning outstanding orders that you have not yet received. Please provide us with your item number. For delivery times please refer to the delivery terms and conditions.
Click here
Received Orders
For enquiries concerning unwanted, incomplete or faulty goods that you have received. If part of your order is missing we will check to see if we can deliver the missing item(s). Please provide us with your item number.
Click here
Returned Goods
For enquiries concerning goods you have returned to us. Returned goods can take up to 14 days to appear on your account. If after 14 days returns do not appear on your account, please email us with your order details. Please provide us with your item number.
Click here
My Account
For enquiries concerning your balance, payment, credit issues, your statement, Account Protection Plans or Cover Plan. Minimum payment due when we send a statement every 28 days; the minimum required is the minimum payment. The minimum payment can be found on your paper statement. Your total outstanding balance can be checked anytime on your online account.
Click here
Our Products
For enquiries concerning our product range or special offers. Don't forget product details can be found on the website.
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Problems with our website
For any problems you have had with our website, or comments to help us improve it. To help us help you, please complete the form to include: browser and version, item number (if applicable) and details of the error.
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Comments on our Service
For any comments that you have relating to our service.
Click here
Our Policies
For enquiries concerning our policies. Our policies can be found on the terms and conditions page.
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Signing In
For enquiries around signing in using your Email Address or Account Number please complete the form and include your Email Address and a brief description of the problem. You don't need to send us your password.
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Promotional Codes
If you experience difficulty using our promotional codes, please refer to our Terms and Conditions supplied with the offer. Promotional Codes may not be valid on our branded, electrical or homeware products. If you do require any further assistance, please complete the Contact Us form with as much information as possible.
Click here
Become an Affiliate
Earn up to £8 per new customer sale with our affiliate programme.
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Other Enquiries
For all other enquiries.
Click here
Safe & Secure Shopping
We want you to have complete peace of mind when you shop with us. As an accredited retailer we can guarantee that your financial information is always protected.
If you're a personal account customer, you can simply log in using your account number or email address, without providing any personal details at all.
Rest assured we take security very seriously, so when completing a transaction online with us, you're in good hands.