Other Useful Information

Our Commitments Institute of Customer Service

As part of our commitment to our customers, we have recently joined the ICS. They are the independent professional membership body for customer service. They deliver high quality, tangible benefits to organisations and individuals, so that we can improve the experiences of our customers.

Installation & Connection

Where an item is supplied with free installation, or you buy the installation option, installation and connection of your new appliance will be to an existing suitable site and utilities only (i.e. to modern standard fittings within 1 meter of the appliance). No fitting, building, plumbing or electrical work will be carried out. Our service does not include disconnection of your old appliance. Further details on request. Electrical cooker installation will be carried out by a qualified driver when your cooker is delivered. Gas and dual fuel cookers require a Gas Safe registered engineer to install. An appointment will be arranged when you are contacted for a delivery date.

In-house flat pack furniture assembly service

If you require this nationwide service please telephone the provider Flat Pack Construction Company Ltd on 0845 491 6523 for a quotation, stating reference 'HSD' and your item catalogue number to identify the item.

Please note this service is provided by The Flat Pack Construction Company Ltd and is totally independent from JD Williams and Company Ltd. JD Williams and Company Ltd are not liable for any damages, costs or claims, however incurred, that may arise from or in connection with the service provided by The Flat Pack Construction Company Limited. This does not affect your statutory rights. Full details as to the Terms and Conditions relating to the assembly service can be viewed on The Flat Pack Construction Company Ltd web site at www.flatpackconstruction.co.uk

TV installation

Installation and connection will be to an existing suitable site only. No wall mounting, building or electrical work will be carried out. Our service does not include disconnection and removal of your old appliance. Further details available on request.

As part of our delivery and installation service we will:

  • Deliver and connect your new TV to existing electricity and aerial points subject to geographical location.
  • Tune your TV to all available channels in your area (HD channels only available if your TV has a freeview HD tuner).
  • Reconnect up to two additional vision units using the cables provided (e.g. DVD players, Sky or cable boxes).
  • Test everything to make sure it is working and perform a function test.

The Environment

Electrical & electronic equipment

The EU has introduced legislation relating to recycling Waste Electrical and Electronic Equipment ('WEEE'). Currently, most WEEE is disposed of with general domestic waste and is land-filled. Separate collection allows WEEE to be recycled; this saves energy and resources and avoids hazardous materials from WEEE going to landfill. The UK must introduce measures to minimise the amount of WEEE which is disposed of as unsorted municipal waste, and to achieve a high level of separate collection of WEEE. On items of electronic equipment which you buy you will see the symbol:

This symbol means that you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately. We have joined the national distributor 'take back' scheme operated by Valpak. This scheme is setting up a network of collection facilities where you will be able to dispose of WEEE free of charge. We do not offer in-store take back, so our couriers and delivery drivers won't be able to take away your waste electrical equipment from you. For information on your nearest collection facility please visit www.recycle-more.co.uk or call 08450 682 572. Alternatively, contact your local authority. In helping to separately collect WEEE you will be playing a key role in ensuring that recycling as required by these new rules takes place and the amount of WEEE being land-filled is reduced, thereby helping to improve the environment. www.recycle-more.co.uk also offers top tips and advice on all aspects of recycling, making it easier and quicker to protect our environment and recycle more!

Battery recycling

JD Williams offer a free of charge take back scheme for all waste portable batteries. Simply bring back your waste batteries in person (batteries cannot be posted) to: JD Williams, Griffin House, 40 Lever Street, Manchester M60 6ES. A waste portable batteries collection container is situated at security in which waste portable batteries can be deposited. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Important notice about knives

It is against the law to sell to people under 18 years of age knives and certain other articles with a blade or point made or adapted for causing injury. These products cannot be purchased by any person under 18 years of age.