Customer Service

About Us

Our Style & Fit Promise

At JD Williams we make sure all of our clothing fits to flatter, and we fit all our garments on models in a variety of sizes to ensure our pieces make you look and feel fantastic. We won’t compromise on our commitment to providing stylish, trend-aware fashion for women of all shapes and sizes. Proud to lead the way for plus-size fashion, we’re dedicated to quality, value for money and excellent customer care. From young to old, we offer something for everyone and embrace and celebrate the individuality of our customers.

Want to find out more?

Ethical Trading

We’re proud to be part of the ethical trading initiative, which looks out for those who make our clothes and helps improve their working conditions.

Find out more »
VIP Club

Are you on the list? Our exclusive VIP club is available to the top tier of our customers, offering exclusive benefits, treats, competitions and an VIP-only online area.

Find out more »
Personal Account

Spread the cost with our personal account, designed to help you choose the payment option to suit you.

Find out more »

J D Williams & Company Limited is part of N Brown Group plc.

Click here for vacancies within J D Williams

If you have any other queries, please contact us:

J D Williams & Company Limited Registered office: Griffin House, 40 Lever Street, Manchester, M60 6ES. Registered in England.
Registered in England
Number: 00178367
VAT registration number: 148 8796 03
J D Williams & Company Limited is authorised and regulated by the Financial Conduct Authority. Firm Reference Number: 311618.

Delivery

If you are a new customer and want to know a little bit more about how much you might pay for our convenient delivery services, you can find out with our guide below. Please note, these are our standard delivery charges - your individual delivery charge will be presented at checkout each time you place an order

Standard Delivery £3.50Our most popular option

Happy to wait? Great for when you're happy for your items to arrive within 3-5 days

Nominated Delivery £6.50Choose a day to suit your schedule

Want to know when your parcel will arrive? State your desired delivery day and get your items delivered to an address of your choice.*

*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

Next day Delivery £6.50Need it in a hurry?

Order before 9pm and get your items delivered the next day to an address of your choice*

*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

Click & Collect FREE Click & Collect available on orders over £40

Free Click and Collect to Hermes parcel shops when you shop online, for orders over £40*

Find out more »

Have your parcel delivered to one of 5000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. You'll be notified of your parcel's arrival by a text message and email. You'll also receive a unique PIN code to confirm your identity. Please bring this PIN with some photographic ID (such as a passport or driving licence) when you call to collect your parcel. An easy & convenient service that's safe and secure at no extra cost! They also process returns. *Free delivery to ParcelShop may be available on orders £40 or over, subject to status and excludes certain products such as large items. If this delivery option is available to you it will be shown to you during checkout. Further details available on request.

Find your nearest myHermes ParcelShop »

Sunday Delivery £6.50There’s no rest for the stylish!

We are able to offer Next Day and Nominated Delivery on a Sunday on orders placed up to 12pm on Saturday in certain areas, depending on the items you are ordering and your selected delivery location. You can choose a preferred time slot either morning (up to 1pm) or afternoon.*

*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

Supplementary ChargesFor the bigger items

Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge. This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.

Easy Returns

By CourierArranged at your convenience

There are 3 ways you can arrange a courier to collect your returns;

  • 1. Arrange a collection via our website – log in and click on ‘my account’ then ‘arrange a return’ and follow the instructions
  • 2. Telephone our Enquiry Line and follow the simple steps.
  • 3. Call the courier directly if their number was left with your parcel

At the Post OfficeDrop off at your local branch

Tape the Royal Mail returns label securely on your parcel and return to your nearest Post Office.

VIA myHERMES PARCELSHOP Open 7 days a week

myHermes ParcelShops are open early morning to late at night, 7 days a week. Take your securely sealed parcel complete with returns address clearly displayed and drop off at your nearest myHermes ParcelShop.

Find your nearest myHermes ParcelShop » Find out more about Hermes Parcel Shops »

24/7 Parcel Lockers InPost Return goods any time of the day or night

Returns on Promotional Products3 for 2, buy one get one free etc

If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal.

See our terms and conditions for more details.

Return Receipts +Don’t forget your receipt!

However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.

Help

Finding Items

Searching for an item

The search facility can be found at the top of every page of the site, and allows you to search for an item using a keyword or item number.

An item number is 7 digits long (e.g. AB123 CD) and can be found when you are looking at an item on the website,in the catalogue or in a leaflet or advert. Simply type the number into the search box and click go. A page showing all the details of your item should be displayed. If you are told your item number is incorrect, check that you have typed in all 7 digits correctly, and that you have not substituted the letter I for the number 1, or the letter O for the number 0. If you still cannot find the item, you could try a keyword search instead.

When searching for items using keywords, use words which are likely to be in the name or description of the item.

If you choose Advanced Search, you can also enter the colour, price range or size you are interested in, although the more search criteria you enter, the fewer search results will be returned.

If your search finds some appropriate items their pictures will be displayed for you to browse through. When you find an item you like, click on it for more details.

The keyword search only searches for items. It will not find:

  • 1. Account numbers (Instead, go to 'sign in' to access your account)
  • 2. Information within the site, such as 'Delivery policy'. You will find all of this information within these customer service pages

USING THE QUICK ORDER FORM

The Quick Order Form is the best facility to use if you have a shopping list of item numbers that you want to order. Simply go to the form (using the link at the bottom of every page), enter up to 9 item numbers in the boxes provided, then click 'Continue'. The items you have requested will be displayed in a list.

Select the size, colour and quantities that you want for each item. If you have changed your mind about an item, remove the item by clicking the ‘remove’ box and this item will not be included in your order. When you are happy with your selections, click on one of the 'Add to Bag' buttons at the bottom of the page. You will be informed if any of your items are out of stock or will take longer than normal to be delivered, and will be given the chance to remove these items from your order. Click ‘go to checkout’ to place your order or ‘continue shopping’ if you wish to browse or search for more items.

BROWSING THROUGH OUR RANGES

All of the items in the current catalogue, plus many more, can be seen by browsing through the categories near the top of each page. Keep selecting the category or sub-category that interests you most until you reach a page which displays pictures of the items in your chosen category.

The number of items in the list will be shown in the top left corner of the page and you can scroll through the pages in the list using the arrow buttons in the corner. When you find an item you like, click on it for more details.

ADDING ITEMS TO YOUR BAG

When you are happy with your selections, click on the "Add to Bag" button. You should be informed if the item is out of stock or will take longer than normal to be delivered. If an extended warranty is available on the item, you will be provided with details of this warranty and can add it to your bag if you wish. Once you have added all the products you want to order, select the 'Go to Checkout' button, which will take you to the shopping bag page where you can continue to checkout.

If you wish to amend your order, the shopping bag page allows you to view or remove individual items, change the quantity ordering or move items to your wish list. Once you are happy with the items in your bag select the 'Continue to Checkout' button. Once you have selected your delivery address, delivery option and payment option, you are ready to place your order. You do this by clicking on the 'Place your order' button at the bottom of the Confirm Order page (This comes after the Payment Option page). You should only press this button once even though it may take some time for the confirmation screen to appear.

You should receive an email confirming your order within 24 hours (although it may take longer than this if the email is delayed in some way by your email provider).

Occasionally, when our website, or the internet in general, is very busy, the confirmation screen may not appear and instead the screen will display a 'timed out' message. It is still likely that your order has been successfully submitted in these circumstances, and you should not place the order again. If you do not receive an email confirming your order within 48 hours, please contact us to check that the order has been placed.

All orders are subject to our acceptance. When you submit an order via our website you will immediately receive a confirmatory e-mail as an acknowledgement of your order. This e-mail does not constitute acceptance of the order by us. Acceptance of your order and the formation of the contract between you and us will take place when we despatch the goods to you.

Signing In/Registering

USING AN ACCOUNT THAT WAS SET UP BY PHONE/POST

Many visitors to this website have requested a catalogue or ordered from J D Williams before by phone or post. If you are one such visitor, then you will already have a J D Williams account that you can use on this website. We only require a few additional details from you during your first visit to set your account up for online access. To provide these details, click the 'sign in' link at the top of any page, and then select ‘new online customer’ registration. You will be asked for your account number, surname and postcode so that we can be sure we find the correct account. Then we will ask you for a password and email address which are essential for shopping online.

You only need to register your account in this way once. On all future visits, you can sign in using the ‘sign in’ section providing your account number and password.

REGISTERING FOR A NEW ACCOUNT

If you are new to shopping with J D Williams, then you will need to set up an account with us. You can use this account each time you place an order, which will mean you only ever have to enter your details once, and you can view a history of your transactions with us. Most account holders choose to set up a 'credit account' when they register. This account allows you to order goods and view them at home for 14 days before paying for them. Please note, we do reserve the right to refuse credit - if this is the case, you will be asked to provide credit or debit card details when you get to the checkout. For more details of our credit account facility, see the Personal Account section on the main Help page.

The registration process asks you to first enter your address, which must be a valid address according to the Post Office files. Occasionally the system has trouble recognising new addresses or business addresses. We also regret that the website cannot register BFPO addresses. If you have difficulty at this point in registering please do not hesitate to contact us so that a Customer Service advisor can set up the account for you.

After entering your address, you will be asked for details such as your name, date of birth and email address. At this point, you will also enter a password which will allow you to quickly sign in to the website on future visits.

You should read the Terms & Conditions of the account before clicking 'Accept' or 'Decline' to indicate whether you are happy to continue setting up a credit account. If you would prefer not to have a credit account as you are happy to pay in full by credit or debit card at the time of each order, then you should click decline at this point in the process. You will then be offered the opportunity to set up a non-credit account.

For both types of account, you will be sent two separate emails confirming your account number and password.

SIGNING IN

Once you have registered on the website, you can sign in to the site at any time using your email address or account number, along with your password. You need to sign in, in order to place an order or access the "My Account" area.

You can also select the "Remember Me" tick box which will sign in automatically when you return, to enable you to place orders quickly against your registered address. You will still need to provide your password to access your account details. We do not recommend using this option if you share a PC.

REMEMBER ME/ AUTOMATIC SIGN-IN

When you register an account on the website or when you are signing in, you are given the opportunity to select the 'remember me' option. This means that we will place a cookie (a small document) on your computer, which will allow us to automatically recognise you when you next return to this website. You will then be able to use some parts of the site without having to enter your account number and password. For example, you will be able to place an order as long as you want to send it to your registered address by standard delivery and pay for it on customer account. You cannot, however, access "My Account" or send orders to other addresses unless you sign in using your password.

We have provided this service to make ordering as smooth and fast as possible for our regular customers. However, if you do not wish to be automatically signed in, you can choose not to select this option when you register / sign-in or delete the cookie that was created when you registered (please see your browser help for details on how to do this)

Your Order

CHANGING DELIVERY OPTIONS

During Checkout, your delivery address will automatically select your billing address. You can change your delivery address to another saved address, or you can also enter a new delivery address by selecting the 'Add New Delivery Address' option. This option will be added to your Address Book and will be available for your future visits.

On the Delivery Options page, the delivery option for your order is automatically set to standard, you can however, change the delivery options by selecting the relevant delivery method. Please see our delivery policy for details of when you can expect delivery and delivery charges.

CHOOSING HOW TO PAY

If you have a credit account, this payment method will be selected when you first arrive on the 'Pay and Complete' page. You should ensure that your order will not exceed your available credit, as we may cancel such orders. To discuss extending your credit limit, please call 0871 231 2000 (calls cost 13p per minute plus your phone company’s access charge) email us.

Credit account customers are still free to pay for an order by credit or debit card if they wish (for example, if they want to place an order for an amount higher than their credit limit).

If you do not have a credit account, the 'Credit or Debit card' option will be selected on the 'Pay & Complete' page.

To pay for your order by credit or debit card, select the 'Credit or Debit Card' option to enter your card details. You will also have the option to save the card for future use - be assured that these details are stored securely and your full card number will never be displayed on the screen or in any email from us. If you already have any saved cards, these will be displayed on selecting the 'Credit or Debit Card' option. You can select the saved card to pay for your order by choosing the corresponding 'Use this Card' button. New cards can be added by selecting the 'Add New Card' button.

COMPLETING YOUR ORDER

Once you are happy with the items in your bag, and your delivery and payment options, you are ready to submit your order. You do this by clicking on the 'Place Your Order' button on the last page of the Checkout process. You should only press this button once even though it may take some time for the confirmation screen to appear.

You should receive an email confirming your order within 24 hours (although it may take longer than this if the email is delayed in some way by your email provider).

DELIVERY OF YOUR ORDER

Please see our delivery policy for details of expected delivery times. If you have not received your order by the expected date, please contact us with details of your account number, the date you placed your order, and the items ordered.

RETURNING UNWANTED ITEMS

If you live in an area covered by our courier service, your courier will be happy to collect most items. Otherwise, you can return goods to us by post, provided you obtain a Certificate of Posting. Please see our Returns policy for further details on how to do this.

If you have your courier's contact number, you can call your courier directly or arrange a return online by signing in to your account and selecting the Arrange a Return link from the My Account page. Alternatively, you can call us on our Enquiry Line.

If you are returning goods from abroad then they can only be returned at your cost. Please contact us before returning any items from outside of the UK.

GETTING A REFUND

Depending upon your payment method, refunds will either be credited back to your credit card, credited to your personal account or sent to you by cheque. Please see our Returns policy for further information.

Your Personal Account

HOW YOUR CREDIT ACCOUNT WORKS

The most popular home shopping payment method is with a Personal Account. Every 28 days we send you a statement by post.

Your statement shows:

  • 1. What's been sent to you
  • 2. What you've paid
  • 3. The balance still to be paid
  • 4. The minimum payment required

You can then make a payment into your account by a variety of methods (see our payment options page for full details), the easiest of which is via this website. We regret that J D Williams cannot accept direct transfers from your bank account to ours (via online banking or otherwise). Purchased items are only charged to your account when they are despatched (so your balance will not include them until this time). However, the value of these items will be deducted from your available credit as soon as you have ordered them, to ensure that you do not exceed your credit limit.

See Terms & Conditions »

MAKING PAYMENTS INTO YOUR ACCOUNT

To use this website to make a payment into your account, go to 'Your Account' and select 'Account Balance and Payment'. Your balance will be displayed and you will be asked to select whether you are using a credit or debit card. Please enter all the required details carefully - you will be asked to confirm the amount that you have entered to ensure that you have not made a mistake. The card details and amount that you enter will then be sent via a secure link to your card provider who will authorise the transaction. A confirmation screen will be displayed. If there has been any delay in the response from your card provider, the confirmation screen will explain that we will keep trying to contact them and will update your balance once the payment has been authorised (this can take up to 3 days).

Please be assured that it is completely safe to pay over the internet with your credit or debit card, and J D Williams guarantees that.

CHANGING YOUR ACCOUNT DETAILS

You can change your contact details and password easily online. Simply go to 'Your Account' and select the section, which holds the details you want to change. Once you have entered the new details and submitted them, the changes will take effect immediately.

For security reasons, you can only change your registered address, or send orders to an alternative address, after you have placed at least one order.

VIEWING YOUR ACCOUNT HISTORY

To see all orders, payments and returns listed on your account, go to 'Your Account' and click on the 'Account Transactions' link. This page will display the last 6 months of transactions made on your account. Please note that this page may not exactly match your statement. It may include transactions made after your last statement was sent, exclude unusual transactions such as ad hoc adjustments, and does not show the transactions in a way which gives a 'running balance'.

FAQs

Why haven’t I received my order?

Most of our items will be delivered to you within 3 to 5 working days (this excludes weekends).

Some items may take a little longer to arrive, especially those that come directly from the supplier (you would have been informed this when you placed your order).

If you feel that your item has not arrived within the expected period please Contact Us.

How much do I have to pay on my balance?

If you have a balance outstanding on your Personal Account, you will receive a statement through the post every 28 days. Your minimum payment is shown on your statement along with the payment due date. You can choose to pay the minimum payment on your account, or you can pay your balance in full. The choice is entirely yours. You can check your current balance anytime by clicking on Your Account and then choosing the option of Account balance and Payment.

Have you received my returned items?

You can check if we have received your returns online with Your Account services. If you click on Your Account you will see the option Account transactions, just click on this option and you will be able to view your received returns in seconds. Please allow up to 14 days for your returns to show.

Where do you deliver?

We are able to deliver goods to anywhere in the UK. Unfortunately we cannot deliver to addresses outside of the UK or to BFPO addresses.

Can I cancel an order?

Providing your order has not been prepared for despatch you can cancel your order by contacting us or calling our customer services on 0345 071 9018.

Click here to read our cancellation terms »

Can I use my own packaging to return items?

Yes you can use your own packaging to return items. Please ensure you provide us with your name, address, account number, the reason why you are returning the item and the receipt.

Please keep a copy of the receipt for your own records.

You can request a returns label from us.

Why haven’t I received email confirmation of my order?

We send out email confirmations as soon as we receive your order. Please check that you have given us your correct email address (the address we hold can be viewed in the ’Your Account’ section). If this address is correct, please allow 24 hours before contacting us as the email may have been delayed, for example by problems with your email provider.

How can I make a payment on my account?

You can pay your account online, over the phone or by post. To pay online, simply sign in to your account on the website and select the ’Your Account’ link, then click ‘make a payment’. You can then pay online instantly using a variety of debit and credit card.

Is it safe to shop online?

Shopping online with us is safe, and we take the utmost care to ensure your personal details remain private. When you enter the checkout process, the sign-in process, or the account management area, you are taken through our secure server. Our secure server encrypts all of your personal information including your credit/debit card number, account number, name and address, and all other personal information, so that it cannot be accessed or read as the information travels over the Internet. You can therefore remain assured that shopping with us online is safe and secure.

Our site is also ISIS (Internet Shopping Is Safe) verified by the Interactive Media Retail Group (IMRG).

Our site is also Verified by Visa and MasterCard SecureCode compliant. They are two systems that help combat fraud by providing greater protection to our customers when they shop online. Both operate in an identical manner - one applies if you using a Visa card and the other if you are using a MasterCard or Maestro branded card to pay for your online transaction. Further information about Verified by Visa and MasterCard Securecode can be found by clicking on the links below:

Verified By VISA MasterCard Secure Code

If you prefer not to send your credit or debit card number over the Internet, simply call us on 0871 231 2000 (Calls cost 13p per minute plus your phone company's access charge) or contact us for more information.

How do I unsubscribe from your emailing list?

If you no longer wish to receive details of our special offers and promotions, there is an option to unsubscribe at the bottom of every promotional email you receive from us.

Why can’t I find an item number?

From time to time certain items may sell out, and in these cases we will remove them from the websites. However, if we receive new stocks of the item, we will make them available again, so it can be worthwhile searching for the item again at a later date.

Why isn’t the website working properly for me?

On the rare occasions that you may experience a problem when using the website, please contact us with as much detail of the problem as you can - any error messages that were displayed, as well as your browser type and version, are especially useful and will help us investigate the problem quicker. We will then contact you to advise you of our findings and how to overcome the problem.

Why won’t the website accept my address?

Please double check the details you have entered are correct, especially that the postcode and the street name have been entered correctly.

If you still have difficulties, please contact us with your account number and address details and we will be happy to make the changes for you.

What happens if I forget my password or account number?

If you forget your password or account number, you can request a reminder of these details to be emailed to you. To do this, click the ’Sign in’ link to go to the sign in page. Underneath the normal sign in area, there are links titled ’Forgotten Account Number’ and ’Forgotten Password’. Click the relevant link, fill in the details on the next page and click the ’Sign In’ button. You will then be signed in to the site (with restricted access to account management areas of the site) and we will email you a reminder.

How can I use the promotion codes that I have received through the post/email?

Do you have a promotional code you want to use? It is really easy. When you are on the ‘Shopping Bag’ page, promotional codes can be entered in the ‘Add Promotional Code’ box. Selecting the ‘Apply’ button will present the details of the promotional code. You can then select the ‘Add to Bag’ button to add the discount / free gift to your bag. Your Promotional Code will be four letters followed by a number. The Promotional Code will have an expiry date and can only be used once.

Do I have to set up a personal account to shop with JD Williams?

In order to place an order with us, or to use the account management features, you will need to sign in to the site. You can either sign in with an existing account if you have one, or you will need to create an account.

If you create an account, you can choose to take advantage of our credit facilities in order to spread the cost of the payment for the goods you order. If you prefer, you can choose not to use the credit option and instead pay for your purchases using your credit or debit card as you place your order. If you choose to spread the cost it will cost you more and take you longer to repay what you owe.

Where can I read your Terms & Conditions?

 

Useful Info

Terms & Conditions

Site Map

Legal

Legal Notice

The goods and services featured on this website are only available to persons resident in the UK and J D Williams & Company Limited will not accept orders from outside the UK. All orders are accepted on the basis of the terms and conditions set out in this website and on the condition that English Law and the exclusive jurisdiction of the English Courts applies to all such accepted orders.

Pricing Policy

Our Sale Pricing Policy

We always strive to bring our customers the best possible offers and deals whilst ensuring to operate fair commercial practices without misleading our customers.

Where we detail price reductions on our web-site the following pricing policy shall apply:

The "WAS" price shown next to an item on this website is the highest price at which the item has been offered for sale in the last 12 months by us or one of our other brands (details on request). Some items have been offered for sale at a price lower than the "WAS" price during the last 12 months but, unless otherwise indicated, the "NOW" price shown is the lowest price at which the item has been offered by us. Details of intervening prices are available on request. In all cases the "WAS" price will have applied for a continuous period of 28 days or more.

Please email Customer Services should you require further information.

Our Use of Cookies

Introduction to Cookies

What are Cookies and how are they used?

A cookie is a small file containing letters and numbers that can be stored by your browser on your computer's hard drive. They are created when you access certain websites. Cookies collect standard Internet log information and visitor behaviour in an anonymous form. They allow a website to recognise users when they return to a site. You can be assured that shopping with us is safe and secure.

We use cookies to monitor usage of this website. By using cookies we can see the products and services you are interested in when you browse this website, which enables us to personalise your visit and make it more user-friendly, for example by allowing us to save your password so that you do not have to re-enter it every time. We use specialised 3rd party analytics partners to gather certain information about how you browse, search and buy from the site. To do this cookies are placed on your computer that collect information on our behalf. We use this information to constantly improve our services and your shopping experience. Our partners analyse the data collected, which is then passed back to us via a secure connection. Our contract with our partners prohibits them from using any of the data themselves. Password and credit card information is not collected by these specialised analytics partners.

Usage of certain cookies on our site is essential to it working fully. A number of important parts of this website will not function if cookies are not enabled.

You can also visit www.allaboutcookies.org for more information.

What Cookies are used on our site?

A number of different types of cookies are used on our site. Please see below for the category types, associated cookies are and what they do.

Cookies needed to shop

A number of cookies used by us are necessary to enable you to use the basic pages of our website and carry out a purchase.

JSESSIONID The cookie stores the website session ID meaning that the session and activity associated to the session can be identified. Nothing on the website would work without this.
secureToken The cookie enables you to access secure pages on our site. Without this any secure content such as signing in and checking out cannot be completed.

Cookies to enable key functionality

In addition to cookies required to use basic functionality, further cookies are needed to help you use functionality we consider as very important on our website.

titleCookie This enables you to use our share bag facility in order to shop across different websites.
AccountRef This is needed so you can use our automatic sign in facility and verify your sign in.

3rd party Cookies

There are a number of cookies we use that we do not own or control. The company in question controls how their cookies are set.

Mastercard
AddThis
IMRG
Shopzilla
Autonomy
Google
Coremetrics
Celebrus
Channel Advisor
DoubleClick
Rich Relevance
WhichSocial
Mipso
Monetate
ThreatMetrix
Various cookies are used by the list of companies listed that are needed to perform various tasks such as displaying secure images, tracking customer behaviour usage and statistical gathering.

Cookies to present targeted advertisements

In order to present relevant adverts we think you may be interested in, certain cookies are used to facilitate this. These are detailed below.

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These cookies are used to track DoubleClick campaign activity that we operate via pre-site paid search advertising and post-site targeted adverts.

Controlling the use of Cookies

To get the most out of your experience with using our website cookies should be enabled. Most web browsers are automatically set to accept cookies with the standard installation settings. If cookies are not set to work on your browser the result could mean the performance of this website will be affected and will also restrict your usage of this website which may mean you are unable to buy anything from us.

You are able to check to see if cookies are enabled specifically for PCs by doing for following for each browser type:

Microsoft Internet Explorer versions 7.0, 8.0, 9.0, 10.0

  • Click on "Tools" at the top of your browser window (use the cog icon in IE 9.0 & 10.0) and select "Internet options".
  • Click on the "Privacy" tab
  • Under the Settings section check the level is set to Medium or below, which will enable cookies in your browser.
  • Settings above Medium will disable cookies and could cause the site to function not as we would expect.

Google Chrome

  • Click on the spanner icon found at the top of the browser screen.
  • Now choose "Settings".
  • If not already chosen click on the "+Show advanced settings" link at the bottom.
  • Just under the Privacy section click on the "Content settings..." button.
  • You now have a choice to either disable all cookies by ticking "Block sites from setting any data" or disable only 3rd party cookies by ticking ?Block third-party cookies and site data?.
  • Click on OK to save the changes.

Mozilla Firefox

  • Click on "Tools" at the top of your browser window and select "Options".
  • In the popup window select the "Privacy" option.
  • Now under the History section click the drop down box alongside "Firefox will:" and then choose "Use custom settings for history".
  • You now have a choice to either disable all cookies by unticking "Accept cookies from sites" or disable only 3rd party cookies by unticking "Accept third-party cookies".
  • Click on OK to save the changes.

Safari

  • Click on the Cog icon at the top of your browser window and select the "Preferences".
  • Click on "Security", then check the option that says "Block third-party and advertising cookies".
  • Click "Save".

Any other browsers not mentioned including Smart Phones, Tablets and Macs

If you use a browser not mentioned above or a mobile device such as a smart phone or tablet please use either their help section or own website to check the cookie settings.

As mentioned previously we use specialised 3rd party analytics partners. One of our analytics partners is Coremetrics. You can opt out from having your data collected by Coremetrics. A further analytics partner we use is Celebrus. You can opt out from having your data collected by Celebrus.

Advertising Cookie use on other websites

By using cookies on our website, we are able to see the products and services you are interested in when you are browsing it. If you later view certain selected third party websites, we are able to provide advertisements relating to those products and services that you are interested in. A company called Criteo provides this service to us. Criteo do not obtain any personal information about you. The advert could appear in different formats such as this example:

Example of advertising on an external website

Our aim is to present to you, relevant products at a competitive rate via the third party. If your decision is not to display this type of advertising you are able to opt out of this service either by 2 methods. Firstly by clicking the "i" symbol found in the corner of the actual advert or secondly visiting the behavioural advertising website. Here the site will run a check to see what your current cookie status is set to and how to change that status. Also the website gives you information specifically around how advertising works online.

Both these methods will set your browsing device. If you decide to remove all your browser information including cookies the adverts will appear again as the information will have been lost.

Email Sign Up

Contact Us

As a customer you are important to us, and we would like to hear what you think. Whether you would like us to answer a question, offer shopping advice, or simply respond to a comment or suggestion, we are here to help you.

But we may have already answered your query in our Help & FAQs section - where you can find a wide range of Frequently Asked Questions and First Visit instructions.

Please select the category that best describes your enquiry from the list below. This allows us to make sure your enquiry goes to the correct department and allows us to reply as quickly as possible.

You can also email us directly using 'general.enquiries@jdwilliams.co.uk If you have an existing account please include your customer number within your email.

Outstanding Orders

For enquiries concerning outstanding orders that you have not yet received. Please provide us with your item number. For delivery times please refer to the delivery terms and conditions.

Click here

Received Orders

For enquiries concerning unwanted, incomplete or faulty goods that you have received. If part of your order is missing we will check to see if we can deliver the missing item(s). Please provide us with your item number.

Click here

Returned Goods

For enquiries concerning goods you have returned to us. Returned goods can take up to 14 days to appear on your account. If after 14 days returns do not appear on your account, please email us with your order details. Please provide us with your item number.

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My Account

For enquiries concerning your balance, payment, credit issues, your statement, Account Protection Plans or Cover Plan. Minimum payment due when we send a statement every 28 days; the minimum required is the minimum payment. The minimum payment can be found on your paper statement. Your total outstanding balance can be checked anytime on your online account.

Click here

Our Products

For enquiries concerning our product range or special offers. Don't forget product details can be found on the website.

Click here

Problems with our website

For any problems you have had with our website, or comments to help us improve it. To help us help you, please complete the form to include: browser and version, item number (if applicable) and details of the error.

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Comments on our Service

For any comments that you have relating to our service.

Click here

Our Policies

For enquiries concerning our policies. Our policies can be found on the terms and conditions page.

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Signing In

For enquiries around signing in using your Email Address or Account Number please complete the form and include your Email Address and a brief description of the problem. You don't need to send us your password.

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Promotional Codes

If you experience difficulty using our promotional codes, please refer to our Terms and Conditions supplied with the offer. Promotional Codes may not be valid on our branded, electrical or homeware products. If you do require any further assistance, please complete the Contact Us form with as much information as possible.

Click here

Become an Affiliate

Earn up to £8 per new customer sale with our affiliate programme.

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Other Enquiries

For all other enquiries.

Click here

Safe & Secure Shopping

We want you to have complete peace of mind when you shop with us. As an accredited retailer we can guarantee that your financial information is always protected.

If you're a personal account customer, you can simply log in using your account number or email address, without providing any personal details at all.

Rest assured we take security very seriously, so when completing a transaction online with us, you're in good hands.

We use cookies to give you the best possible user experience.

If you continue, we assume that you consent to receive all cookies on all our websites. You can find out more information about cookies here.

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